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In many years of helping customers create reports and analytical systems, we have encountered a similar situation many times. The scenario is always different, but the basic need is always the same: a report is delivered or a particular situation is encountered in the data and something specific needs to happen - a decision must be made, causes must be discovered, or a process must be started. In these cases the information presentation, analysis, and delivery (BI) is a part of a larger process. This process exists to solve the business problem: it is the solution.

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• Create business rules that determine the lead time required for adequate preparation for each type of license and escalation paths for problem cases.
• Run an audited report every day or week that lists those employees within their lead time. For each employee initiate a defined license renewal process:
  1. Deliver the information electronically to both manager and employee
  2. Require electronic acknowledgment from both
  3. Direct employee to schedule preparation time
  4. Direct manger to approve schedule
  5. Require employee to enter certification test date
  6. Escalate warnings if insufficient re-test time has been allowed
  7. Require manager to validate new license
  8. Deliver notifications on certification failure to manager and scheduling application.
• Provide on-line, real-time reporting on the license renewal process
• Produce audit reports of monthly and quarterly performance

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• It is process-centric because it is built ground-up to be process-based.
• It is solution-oriented because the solution for many business problems is a process, and the platform includes all the major components required to implement process-based solutions.

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