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- Create business rules that determine the lead time required for adequate preparation for each type of license and escalation paths for problem cases.
- Run an audited report every day or week that lists those employees within their lead time. For each employee initiate a defined license renewal process:
- Deliver the information electronically to both manager and employee
- Require electronic acknowledgment from both
- Direct employee to schedule preparation time
- Direct manger to approve schedule
- Require employee to enter certification test date
- Escalate warnings if insufficient re-test time has been allowed
- Require manager to validate new license
- Deliver notifications on certification failure to manager and scheduling application.
- Provide on-line, real-time reporting on the license renewal process
- Produce audit reports of monthly and quarterly performance
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