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In our many years helping customers create reports and analytical systems, we have encountered a similar situation many times. The scenario is always different, but the basic need is always the same: a report is delivered or a particular situation is encountered in the data and something specific needs to happen - a decision must be made, causes must be discovered, or a process must be started. In these cases the information presentation, analysis, and delivery (BI) is a part of a larger process. This process exists to solve the business problem: it is the solution.
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