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Charts not rendered if fully-qualified-server-url points to other than localhost

Description

Currently when trying to export an analyzer report that has a chart on it and Pentaho Server's fully-qualified-server-url is pointing to a load balancer or IP Address for example; the charts are not rendered at all on the exported file and the pentaho.log captures the following exception:

Steps to Reproduce

Pentaho Server 9.3

  1. Setup Pentaho Server

  2. Locate the following file: \server\pentaho-server\pentaho-solutions\system\analyzer\settings.xml uses:

  3. Confirm it uses:

  4. Locate the following file: \server\pentaho-server\pentaho-solutions\system\server.properties

  5. Modify the following line:

  6. Start Pentaho Server

  7. Log into PUC using admin:password

  8. Open the report /Public/Steel Wheels/Country Performace(heat grid).xanalyzer

  9. Export the report as PDF

  10. Notice the charts are missing

Workaround

None

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If you are a Pentaho customer, please use the <a href="http://support.pentaho.com">Customer Support portal</a> to log issues.
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Lastly, when creating a bug, please provide as much detail as possible. To prevent unnecessary delays in reviewing your issue, please attach complete server logs, SQL/MDX logs where applicable, schemas, etc. Also, screen-shots and screen-cams are especially helpful in demonstrating the issue.
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The Pentaho Team
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When an issue is open, the "Fix Version/s" field conveys a target, not necessarily a commitment. When an issue is closed, the "Fix Version/s" field conveys the version that the issue was fixed in.
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Created June 17, 2022 at 10:28 PM
Updated March 2, 2023 at 11:53 PM
Resolved November 17, 2022 at 3:55 PM